Making more money from E-commerce is the desire of every investor and manager. Undoubtedly, it is a challenging task because your team has to focus on different aspects including customer support. AI chatbots have made the process of interacting with customers easier.
You can increase your e-commerce sales with AI chatbots by interacting with your customers actively. However, some businesses are still confused about whether they should get AI chatbots for their stores or not. To help all those people, we are here with a detailed guide on how to boost your e-commerce sales with powerful AI chatbots.
AI Chatbots Overview
It is a particular chatbot that is powered by Artificial Intelligence (AI). These chatbots are capable of understanding what users are asking and responding to them with a specific answer as per their algorithm or instructions. You can say that these chatbots will serve the customer on their own without your interference.
Because of their automatic working and assistance of users, almost all major companies and businesses are using dedicated AI chatbots. It has been seen that the market of AI chatbots will grow by over $3.9 billion by 2030.
As an E-commerce store manager, you will find it a perfect helping hand for customer interaction. However, the category of these chatbots decides for what purpose they can be used. Here, we have briefly discussed the three major types of AI chatbots that you can use for your business.
Knowledge-Based Chatbots
It is the simplest type of AI chatbots as their task is to educate the consumer. Using this, one can get answers to simple questions like product pricing, major features, product details, availability, etc. You can’t use it for advanced functions like customer communication on complex topics.
Decision-Making Chatbots
This specific type of AI chatbot engages the customers from start to end. These chatbots are instructed to respond to the customer and help them make a decision regarding the purchase. One will be engaged with these chatbots to learn about different queries and learn the way to purchase something.
Task Specific Chatbots
These AI chatbots are designed for specific tasks only. Their major purpose is to educate the readers about specific task-related questions. Once they are done with their job, they will redirect the customer to someone from the support team. Moreover, these bots are capable of generating tickets for the customers if they are engaged outside working hours.
Benefits of Integrating AI Chatbots to E-commerce Store
So far, you have learned about AI chatbots and their major types. It is the time to learn about the benefits of these chatbots for your E-commerce business. You can read here the major advantages that your business will get by integrating these chatbots with it.
Instant Customer Support
Unlike man-based customer support, AI chatbots won’t ask customers to wait for minutes to get their answers. Your customer will get instant answers to their questions by interacting with the chatbots. A study has shown that customers expect to get a first response within 15 seconds of their message.
AI chatbots are capable of doing this and engaging customers with the platform. On the other side, your team’s customer support may take some time to assign a specific task to someone to take care of it. The business may lose the customer and they may move to another platform.
Moreover, the integration of chatbots into your website will help customers get their responses 24/7. It means that they don’t have to look at the working hours to know about your products and business. They only need to wait for a real customer support member in case they have a complex issue that isn’t managed by AI bots.
Brief Answers to Queries
Another major advantage that you can get from these chatbots is the quick and brief answers. These chatbots are capable of providing product-related information to the customers. One can ask their queries from these chatbots and get instant responses.
In turn, they will be able to get an idea of whether this product is for them or not. If this is something they are looking for, you will be able to make a quick sale. Being an E-commerce investor, an AI chatbot will fulfil the most important requirement of your business.
Effective Order Tracking
While making a purchase via an online store, the customers are curious to know when their products will arrive at their doorstep. This is where AI chatbots will be useful for your business. These chatbots can help your customers do the real-time tracking of their products.
They can know what is the tracking performance of their parcel and when it will arrive at their address. In this way, they will be in comfort and be connected with your store for future purchases.
Personalised Products Suggestion
Another major use case of AI chatbots in E-commerce business is personalised product suggestions. With the help of an advanced chatbot, you can help your customers get recommendations as per their requirements.
They only have to respond to the questions generated by the chatbot. In the end, it will filter out the products from your store as per their demands and show them. As a result, your customers will be comfortable when they are getting filtered products from this AI chatbot.
Impact of AI Chatbots on E-commerce Sales
With such an extensive list of benefits, AI chatbots can help you experience fruitful results from your online business. It can help you manage more customers simultaneously and sell more products. With the help of an advanced AI chatbot, you will see a prominent growth in your business’s progress.
When a customer is getting personalised solutions for their purchase, they will come back to you again. It will then help you retain more customers and make a prominent profit. Moreover, the features like tracking orders, quick answers about products, and others will keep the customers in comfort.
In turn, a business will be able to secure more profit as compared to its competitors. It is highly recommended to integrate powerful AI chatbots into your online business to improve your sales.
Get AI-Powered Chatbot Ready from Our Professionals
By reading the impact of AI chatbots on the growth of E-commerce business, you might be ready to take a step and get it designed for your store. However, the problem is you might be struggling to choose the right Chatbot Development Services.
Don’t worry when we are here with top-notch services to offer. Our company has been working in the field of chatbot development for years. We can design personalised chatbots for your business to help your customers be engaged nicely and make purchases.
Our professionals are well aware of the market needs and can make AI chatbots for E-commerce, Real Estate, Health, and many other fields. We don’t follow old-fashioned techniques to create the interface of your chatbots. Our team always adopts effective methods to create highly interactive chatbots for customers.
Moreover, we can help you get your chatbot integrated with different platforms like WordPress, Slack, Microsoft Teams, Skype, and many others. It means that you will get an all-in-one solution from our company. Don’t wait if you want to save your investment in manual work and get your AI chatbot ready, we are just a click away from scheduling a meeting.
Final Verdict
In the above sections, we have discussed how to boost e-commerce sales with powerful AI chatbots. We have discussed it in detail to let you be aware of its benefits for your business. By integrating a chatbot with your store, you can retain customers for a long time and help them get their solutions. We are ready to take over the challenge of creating a personalised AI chatbot for your business. Just contact us to schedule a call and have a detailed meeting to get started.
